WHO WE ARE
Vulca Hygiene Ltd trading as VH Services (“VH Services”, “we”, “us”, “our”) operates this website and provides cleaning and related services. We are the data controller for personal data collected via this website, by phone, email, SMS, and our advertising tools.
HOW TO CONTACT US
All privacy questions and requests, including requests to remove data, should be sent to: [email protected]
WHAT DATA WE COLLECT
a) Identity and contact: name, email address, phone number, postal address.
b) Service information: property details you provide, job notes, dates, quotes, bookings, invoices.
c) Communications: emails, messages, call notes, customer care interactions, feedback.
d) Technical and usage: IP address, device identifiers, browser type, pages viewed, time on page, referring URLs.
e) Cookies and similar technologies: analytics IDs, advertising IDs, session recordings/heatmaps (see Section 7).
WHY WE USE YOUR DATA (PURPOSES)
a) To provide quotes, schedule bookings, deliver services, and manage customer care.
b) To send service updates and important notices (e.g., appointment confirmations or changes).
c) To send marketing by email/SMS/phone/post where permitted (you can opt out at any time).
d) To improve our website, measure performance, and troubleshoot.
e) To protect our business and comply with legal, accounting, and tax obligations.
f) To personalise and measure advertising and to understand which campaigns lead to enquiries and bookings.
GDPR LAWFUL BASES WE RELY ON
a) Contract: when processing is necessary to provide quotes, bookings, and customer care.
b) Legitimate interests: day-to-day business operations, service improvement, fraud/security prevention, and reasonable marketing to existing or prospective business customers.
c) Consent: where required for cookies/trackers and for direct marketing to individuals who are not existing customers. You can withdraw consent at any time.
d) Legal obligation: record-keeping, taxation, consumer-protection requirements, and responding to lawful requests.
MARKETING PREFERENCES
You can opt out of marketing at any time by contacting [email protected] or using any unsubscribe instruction in our messages. We will still send essential service and account communications.
COOKIES, ANALYTICS, AND AD TRACKING
We use cookies and similar technologies to operate our site, understand performance, and run ads. This may include:
• Google Analytics 4 (GA4) and Google gtag for usage measurement and site improvement.
• Facebook/Meta Pixel for ad personalisation and performance measurement.
• Microsoft Clarity for session analytics (e.g., click maps, scroll depth, device/browser diagnostics).
• Google/Microsoft/Meta and other ad platforms for conversion tracking and optimisation.
What these tools capture typically includes pseudonymous identifiers, device/browser data, pages viewed, and events such as form submissions or calls (where instrumented). We do not use these tools to collect sensitive categories of data.
Your choices: You can manage non-essential cookies via our cookie notice (where shown) and through your browser settings. You can also reset advertising IDs on your device and adjust ad preferences within platforms such as Google and Meta. Rejecting non-essential cookies may reduce personalisation but the site should remain usable.
CHILDREN
Our services and site are not directed to children. We do not knowingly collect data from children.
SHARING YOUR DATA
We do not sell personal data to other businesses. We may share data with:
• Service providers/processors helping us run our business (hosting, email/SMS and call providers, CRM, analytics, payment and accounting systems, survey tools, scheduling tools).
• Advertising and analytics partners (e.g., Google, Meta, Microsoft) to measure and improve campaign performance and to find similar audiences where permitted.
• Professional advisers (legal, accounting, insurance) and authorities where required by law.
These parties are required to safeguard your data and only process it under our instructions, where applicable.
INTERNATIONAL TRANSFERS
Some partners and systems operate globally. Where data is transferred outside the UK/EEA, we rely on approved safeguards such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses, and/or adequacy regulations, as applicable.
DATA RETENTION
We keep data only as long as necessary for the purposes described above:
• Enquiries and quotes: typically up to 24 months from last interaction.
• Bookings, invoices, and financial records: typically up to 6 years (legal/tax requirements).
• Marketing records: until you opt out or data becomes inactive under our retention rules.
We safely delete or anonymise data when it is no longer needed.
YOUR RIGHTS (UK/EU DATA SUBJECTS)
Subject to conditions and exemptions in law, you have the right to:
• Access your data and receive a copy.
• Correct incomplete or inaccurate data.
• Request deletion (erasure).
• Restrict or object to certain processing (including direct marketing).
• Data portability (for data you provided to us under consent or contract, processed by automated means).
• Withdraw consent at any time, where consent is our lawful basis.
To exercise these rights, email [email protected]. We aim to respond within one month and in any case within 31 days. If we need more time for complex requests, we will let you know. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).
AUTOMATED DECISION-MAKING AND PROFILING
We do not make decisions that produce legal or similarly significant effects using solely automated processing. We may use profiling and segmentation in our advertising and CRM to tailor communications and measure campaign impact. You can object to direct marketing profiling at any time.
SECURITY
We implement technical and organisational measures appropriate to the risks of our processing, including access controls, encryption in transit (where applicable), and staff training. No system is completely secure; we continually review and improve our safeguards.
THIRD-PARTY LINKS AND FEATURES
Our website may include links to third-party sites and features. Those providers control their own data practices. Review their privacy information before using their services.
REQUESTS TO REMOVE YOUR DATA
You can request deletion by emailing [email protected]. We will action eligible requests within 31 days, subject to legal and contractual retention requirements (for example, invoices we must keep for tax).
CHANGES TO THIS POLICY
We may update this notice to reflect changes in our services or the law. The latest version will apply from the date it is posted on our website.
EFFECTIVE DATE
This version takes effect on the date it is published on our website. If you have questions, contact [email protected].